The warranty does not cover defects caused by improper use of the product and / or manipulation of the same other than that necessary to establish its nature, characteristics or operation. In these cases, the consumer must take charge of its repair. Therefore, the following are excluded from the guarantee:
- Defects and damage caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with the instructions of STEP INNOVATION S.L
- Products modified or repaired by the client or any other person not authorized by STEP INNOVATION S.L., as well as the products that are the subject of a specific support contract.
In general, the warranty period is 2 years from the time of purchase. For this, it is essential to have the purchase receipt or similar, which will serve the user to demonstrate that the product was purchased from STEP INNOVATION S.L. and the date of acquisition.