The delivery time of the products is 2 to 5 business days from the formalization of the order payment. This period will depend on the product and quantity ordered, the customization options, the production needs and the transport conditions.
In the event that these deadlines could not be met due to issues beyond the control of Step Innovation S.L. will not be responsible for possible delays in the delivery of the product and these will not give rise to any kind of compensation.
It is the legal obligation of the recipient to verify the merchandise at the time of delivery and, in case of detecting damage to the requested material or an error in the characteristics of the product sent, he / she must not sign the delivery note as compliant (Article 366. RD of August 22, 1885 of the Commercial Code). If during transport the merchandise has suffered significant damage that makes it unusable, the recipient is not obliged to accept it. If so, you must file an immediate claim with the carrier through a written reservation on the delivery note and inform us immediately via e-mail: info@biotme.com